GXVE Beauty Support Center
GXVE Beauty Support Center
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Questions about my GXVE order

When will my order be processed?

Our usual processing time for orders is 1-2 business days, however, it can take longer during times of high demand. If you would like us to check the status of your order, feel free to contact our GXVE Beauty Support Team.

How do I change or cancel my order?

We will begin processing your order as soon as we receive it. Unfortunately, we can’t cancel or modify orders once they are submitted.

I entered the wrong shipping address and need to change it.

We’ll begin processing your order as soon as we receive it. Unfortunately, we usually can’t modify orders once they are submitted. GXVE Beauty is not responsible for packages sent to the incorrect address provided by the customer.

I entered the wrong email address for my order and need to change it.

Please reach out to our GXVE Beauty Support Team and provide your first and last name, order number, and current shipping address in your message, and we'll update the email address on file.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay, and our buy now & pay later partner is Affirm.

How do I use a discount code or digital gift card code?

Enter your discount code or digital gift card code at checkout and click "Apply." If you need any assistance, please contact our GXVE Beauty Support Team.

I forgot to enter my discount code.

Please get in touch with our GXVE Beauty Support Team for assistance.

My discount code won't work.

Please get in touch with our GXVE Beauty Support Team for assistance.

My order was marked as delivered, but I didn't receive it.

We're happy to help! Kindly contact our GXVE Beauty Support Team as soon as possible, and we'll make things right.

My order is missing an item, what should I do?

Please contact our GXVE Beauty Support Team by clicking the link below. Let us know what's missing, and we'll make things right. Order discrepancies must be reported within 14 days of purchase.

My order arrived damaged, what should I do?

Please submit a hassle-free return via our returns portal at returns.gxvebeauty.com at your earliest convenience.

I didn't get an order confirmation email. Did you receive my order?

Let's take a look! Please get in touch with our GXVE Beauty Support Team.

I purchased on TikTok Shop and need help with my order.

Thanks for your order! Please contact us via the "Message" feature within TikTok Shop, and we'll get back to you in 1-2 business days. Please note that we are closed on weekends and during all major United States holidays.