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What's your Returns Policy?Updated 8 months ago

While we hope you enjoy your GXVE Beauty products, we understand that sometimes returns are necessary. The below policy applies to orders purchased on gxvebeauty.com and delivered within the United States or United States Territories.

  • Returns must be requested within 14 days of purchase.

  • Order discrepancies must be reported within 14 days of purchase.

    • GXVE Beauty Support may request photo or video evidence of the discrepancy at their discretion.

  • To initiate a returns request, the customer should visit our returns portal at returns.gxvebeauty.com. If we sent you the incorrect product or you had a negative reaction, refunds will be to the payment method on file or Digital Gift Card. All other return reasons will result in a Digital Gift Card.

  • Product defects must be reported within 14 days of purchase. Defects should be reported via our returns portal, and customers will receive a Digital Gift Card or refund.          

    • If product defects are discovered between 15-30 days, please email us at [email protected], and include details of the defect, photos, lot number, and order number, and we will review them on a case-by-case basis. GXVE Beauty Support reserves the right to offer a replacement of the product at their discretion. Refunds will not be provided.

  • Shipping fees are non-refundable.

  • We reserve the right to refuse return requests if we suspect abuse of our returns policy.

  • Sales of products marked as “Final Sale,” including but not limited to merchandise, memorabilia, and beauty sets, are non-refundable and ineligible for return.

  • GXVE Beauty does not offer exchanges.


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