The GXVE Beauty Support Team typically responds to inquiries within 1-2 business days.

Return Policy

Returns Portal

Terms of Service

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GXVE Beauty Support Center

Thanks for your order! Please contact us via the &quot;Message&quot; feature within TikTok Shop, and we&apos;ll get back to you in 1-2 business days.&#xA0;Please note that we are closed on weekends and during all major United States holidays.

Thanks for your order! Please contact us via the "Message" feature within TikTok Shop, and we'll get back to you in 1-2 business days. Please note that we are closed on weekends and during all major United States holidays.

I purchased on TikTok Shop and need help with my order.

Questions about my GXVE order

When will my order be processed?

How do I change or cancel my order?

I entered the wrong shipping address and need to change it.

I entered the wrong email address for my order and need to change it.

Which payment methods do you accept?

How do I use a discount code or digital gift card code?

I forgot to enter my discount code.

My discount code won't work.

My order was marked as delivered, but I didn't receive it.

My order is missing an item, what should I do?

My order arrived damaged, what should I do?

I didn't get an order confirmation email. Did you receive my order?

What's your Returns Policy?

How do I make a return?

How long do returns take to process?

May I make an exchange?

Which products are 'Final Sale' items and non-returnable?

Can I return or exchange items I purchased at Sephora or Sephora.com?

Returns & Refunds

How fast is shipping?

Where do you ship to?

How much does shipping cost?

How do I qualify for free shipping?

Which shipping carriers do you use?

Do you ship to P.O. boxes?

Do you ship to APO/FPO boxes?

Shipping Questions

Customer Support Hours

Where is GXVE Beauty headquartered?

Is GXVE Beauty hiring?

What's Gwen Stefani's role at GXVE Beauty?

Do you offer gift cards?

Are you available via retail?

Do you offer pro discounts?

I'm press and want to connect with you.

Does GXVE Beauty have a brand ambassador program?

Company FAQ

Where are your products manufactured?

Are your products vegan?

Are your products cruelty-free?

Are your products gluten-free?

How do I know if a product has a fragrance?

Are your products designed for all skin types?

How do I sharpen my Line It Up Gel Eyeliner?

Where can I find information about your products?

When can I get items that are out of stock?

How can I be notified of new GXVE Beauty products or sales?

Is your packaging recyclable?

What's the shelf life of your products?

Product FAQ

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GXVE Sales & Promotions

What are the benefits of having an account?

How do I create a gxvebeauty.com account?

How do I log in?

How do I reset my password?

How do I unsubscribe from receiving promotional emails and texts?

GXVE Account Help

How do I join the GXVE Community?

Are there minimum participation requirements?

What are the perks?

Any tips for my application?

Brand Ambassador FAQ

I purchased on TikTok Shop and need help with my order.Updated a year ago