The GXVE Beauty Support Team typically responds to inquiries within 1-2 business days.

Return Policy

Returns Portal

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GXVE Beauty Support Center

<p id="isPasted" style="box-sizing: border-box; font-family: Gellix, sans-serif; font-weight: 400; margin-top: 0.5rem; margin-bottom: 0.5rem; --tw-text-opacity: 1; color: rgb(0 0 0/var(--tw-text-opacity)); font-size: 1.125rem; line-height: 1.75rem; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.768px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The majority of orders will be shipped through DHL SmartMail Parcel and will be delivered by USPS. You will receive an email with the tracking information once your order is shipped. If you encounter any difficulties tracking your package, please contact our <a href="https://gxvebeauty.com/contact-us">GXVE Beauty Support Team</a> for assistance.<p id="isPasted" style="box-sizing: border-box; font-family: Gellix, sans-serif; font-weight: 400; margin-top: 0.5rem; margin-bottom: 0.5rem; --tw-text-opacity: 1; color: rgb(0 0 0/var(--tw-text-opacity)); font-size: 1.125rem; line-height: 1.75rem; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.768px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p id="isPasted" style="box-sizing: border-box; font-family: Gellix, sans-serif; font-weight: 400; margin-top: 0.5rem; margin-bottom: 0.5rem; --tw-text-opacity: 1; color: rgb(0 0 0/var(--tw-text-opacity)); font-size: 1.125rem; line-height: 1.75rem; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.768px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">On certain occasions, other shipping carriers might be used based on availability. However, please note we do not currently accommodate requests to use different carriers unless in extreme circumstances. Thank you for your understanding.

The majority of orders will be shipped through DHL SmartMail Parcel and will be delivered by USPS.

Which shipping carriers do you use?

Shipping Questions

When will my order be processed?

How do I change or cancel my order?

I entered the wrong shipping address and need to change it.

I entered the wrong email address for my order and need to change it.

Which payment methods do you accept?

How do I use a discount code or digital gift card code?

I forgot to enter my discount code.

My discount code won't work.

My order was marked as delivered, but I didn't receive it.

My order is missing an item, what should I do?

My order arrived damaged, what should I do?

I didn't get an order confirmation email. Did you receive my order?

I purchased on TikTok Shop and need help with my order.

Questions about my GXVE order

What's your Returns Policy?

How do I make a return?

How long do returns take to process?

May I make an exchange?

Which products are 'Final Sale' items and non-returnable?

Can I return or exchange items I purchased at Sephora or Sephora.com?

Returns & Refunds

How fast is shipping?

Where do you ship to?

How much does shipping cost?

How do I qualify for free shipping?

Do you ship to P.O. boxes?

Do you ship to APO/FPO boxes?

Customer Support Hours

Where is GXVE Beauty headquartered?

Is GXVE Beauty hiring?

What's Gwen Stefani's role at GXVE Beauty?

Do you offer gift cards?

Are you available via retail?

Do you offer pro discounts?

I'm press and want to connect with you.

Does GXVE Beauty have a brand ambassador program?

Company FAQ

Where are your products manufactured?

Are your products vegan?

Are your products cruelty-free?

Are your products gluten-free?

How do I know if a product has a fragrance?

Are your products designed for all skin types?

How do I sharpen my Line It Up Gel Eyeliner?

Where can I find information about your products?

When can I get items that are out of stock?

How can I be notified of new GXVE Beauty products or sales?

Is your packaging recyclable?

What's the shelf life of your products?

Product FAQ

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GXVE Sales & Promotions

What are the benefits of having an account?

How do I create a gxvebeauty.com account?

How do I log in?

How do I reset my password?

How do I unsubscribe from receiving promotional emails and texts?

GXVE Account Help

How do I join the GXVE Community?

Are there minimum participation requirements?

What are the perks?

Any tips for my application?

Brand Ambassador FAQ

Which shipping carriers do you use?Updated a year ago